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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Oxana Koch

July 25, 2026

5  out of  5
rating by Oxana Koch
"I had a wonderful experience working with Alena. She was very friendly, professional, and responsive throughout the entire process. She found me a great price for both my auto and homeowners insurance, and she took the time to explain all of my options clearly.
Alena was patient, knowledgeable, and made everything simple and stress-free. I truly appreciated her honesty, attention to detail, and willingness to answer all of my questions.
I highly recommend Alena to anyone looking for an insurance agent who genuinely cares about her clients and works hard to find the best coverage at the best price. Thank you for your outstanding service!"
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Shota Chikhladze

July 25, 2026

5  out of  5
rating by Shota Chikhladze
"He handled my insurance very quickly, explained everything in detail, and answered every one of my questions thoroughly. Thank you so much! He is the best in the insurance industry."
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Ivan Motornyi

July 16, 2026

5  out of  5
rating by Ivan Motornyi
"Really happy with how this went. The agent was professional, respectful, and took the time to walk me through everything without rushing me. Prices were fair and upfront — no surprise fees or anything sketchy. Would definitely recommend to anyone shopping for insurance."
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Karen Avila

July 15, 2026

5  out of  5
rating by Karen Avila
"I had a great experience working with Roxanna. She was patient, knowledgeable, and took the time to explain all of my options without making me feel pressured. She answered all of my questions and made the whole process quick and stress-free. I really appreciated how responsive and professional she was. I would definitely recommend her to anyone looking for insurance!"
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Santiago Gomez

July 14, 2026

5  out of  5
rating by Santiago Gomez
"Excellent costumer service & very good prices, the staff is very professional and knowledgeable. Definitely recommend checking them out if your looking to get any kind of insurance."
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Zoryanka Adamska

July 14, 2026

5  out of  5
rating by Zoryanka Adamska
"I had a wonderful experience working with Tetiana Znakharuk. She is professional, knowledgeable, and truly cares about her clients. Tetiana took the time to explain all of my insurance options, answered every question patiently, and helped me choose the best coverage for my needs. She made the entire process simple and stress-free. I highly recommend Tetiana to anyone looking for a reliable, honest, and dedicated insurance agent. Thank you for your outstanding service!"
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Rene. Uriostegui

July 14, 2026

5  out of  5
rating by Rene. Uriostegui
"El servicio al cliente fue muy bien gracias a la persona que me pudo ayudar."
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Othman Saleh

July 14, 2026

5  out of  5
rating by Othman Saleh
"The treatment was great and you helped me a lot and answered all my questions.. Thank you so much"
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Atamuhammet Hommodov

July 14, 2026

5  out of  5
rating by Atamuhammet Hommodov
"Очень доволен обслуживанием в этой страховой компании. Мне помогли подобрать отличную страховку по выгодной цене, подробно объяснили все условия и ответили на все мои вопросы.

Особенно приятно, что обслуживание было доступно как на русском, так и на английском языке, благодаря чему весь процесс прошел легко, быстро и без каких-либо сложностей.

Сервис оказался профессиональным, внимательным и ориентированным на клиента. Остался очень доволен своим опытом и с уверенностью рекомендую эту компанию всем, кто ищет надежную страховую компанию с высоким уровнем обслуживания."
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Yahor

July 11, 2026

5  out of  5
rating by Yahor
"Доброжелательный персонал!!!"
We responded:
"Yahor, we appreciate your review
Sasha Ivanov and team"
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Ирина Грицай

July 10, 2026

5  out of  5
rating by Ирина Грицай
"I had a really good experience. They were helpful, patient, and found the right coverage for me. Definitely recommend!"
We responded:
"Irina, thank you we appreciate your feedback and trust in our agency.
Sasha Ivanov State Farm Insurance Agency,Palatine,IL"
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Kevin Richardson

July 10, 2026

5  out of  5
rating by Kevin Richardson
"I have done business for years with the Sasha Ivanov State Farm agency for years and have always enjoy outstanding service. In particular, I have closely worked with Mary Miller on the team and he is a ROCK STAR! She is very knowledgeable, efficent, prompt, and customer-focused ... in an era where customer service is often lacking, the Sasha Ivanov team is outstanding."
We responded:
"Thank you so much Kevin,we truly appreciate your loyalty over the years.Mary will be thrilled by your kind words.Thank you for trusting our team-we are always here whenever you need us!
Sasha Ivanov State Farm Insurance Agency,Palatine,IL"
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Sharon Bausman

July 9, 2026

5  out of  5
rating by Sharon Bausman
"The outstanding staff at the State Farm Insurance location on Northwest Highway in Palatine has handled our family’s insurance needs for decades. All the women who work in the office are so cheerful and friendly whenever I call. I recently had to file a claim on our homeowners policy, and the office manager could not have been more helpful. She was empathetic, and made the whole process easy to navigate. She was absolutely delightful to work with. I usually dread having to deal with insurance matters, but we had such a positive experience this time. My siblings and I all agreed that the Sasha Ivanov Insurance Agency far exceeded our expectations."
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natasha N

July 9, 2026

5  out of  5
rating by natasha N
"Очень позитивные сотрудники, доброжелательно настроены. Мне все понравилось!!!"
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Flor Catalan

July 8, 2026

5  out of  5
rating by Flor Catalan
"Muy amable. Excelente atención al cliente, agradezco que se tomen la paciencia para explicarme paso a paso. Muchas gracias. Bendiciones"
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SUSAN POONOOSAMY

July 7, 2026

5  out of  5
rating by SUSAN POONOOSAMY
"Mary was a pleasure to talk to. She was very informative and helpful, put my mind at ease regarding my different policies. She explained ways I can save money. It was a very positive and friendly atmosphere in the office. SP"
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рита крупичкина

July 7, 2026

5  out of  5
rating by рита крупичкина
"Wonderful expierence 😍"
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Oksana Cicivka

July 7, 2026

5  out of  5
rating by Oksana Cicivka
"Спасибо большое за профессиональное обслуживание. За внимание и дружелюбное отношение к клиентам."
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Ivitsa Dimitrov

July 6, 2026

5  out of  5
rating by Ivitsa Dimitrov
"I’ve been a customer for many years, and I couldn’t be happier with their service. The team is always professional, responsive, and genuinely cares about their clients. Highly recommended!"
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Jawe Rukidi

June 30, 2026

5  out of  5
rating by Jawe Rukidi
"Very helpfull, She’s listens and call back whenever and answers all the questions. Satisfied with the services received by Kristin Kim"
We responded:
"Jawe, we appreciate your review
Sasha Ivanov State Farm Insurance Agency,Palatine,IL"
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HOT NEWS

June 30, 2026

5  out of  5
rating by HOT NEWS
"I got my auto insurance here and had a great experience. Excellent communication, friendly and professional staff, and they helped me find the best coverage at a great price. The entire process was quick, smooth, and stress-free. I highly recommend this agency! ⭐⭐⭐⭐⭐"
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Yuliia Melnychuk

June 30, 2026

5  out of  5
rating by Yuliia Melnychuk
"Щиро Дякую за чудову роботу Тетяні! Професіонал! Рекомендую!"
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Alesya Kravets

June 29, 2026

5  out of  5
rating by Alesya Kravets
"I had a great experience working with Sasha Ivanov at State Farm. Sasha was professional, knowledgeable, and took the time to explain all my insurance options clearly. She made the process easy and helped me find the right coverage at a great price. I highly recommend Sasha to anyone looking for excellent customer service and reliable insurance advice!"
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Hristo Georgiev

June 22, 2026

5  out of  5
rating by Hristo Georgiev
"Great service, fast response when needed!!!!"
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Kairat Mambetov

June 16, 2026

5  out of  5
rating by Kairat Mambetov
"Хочу поблагодарить сотрудница Она из Беларуси State Farm за отличное обслуживание. Меня встретила очень вежливо, всё подробно и понятно объяснила, ответилиа на все мои вопросы. Остался очень доволен профессионализмом и внимательным отношением. Рекомендую этот офис всем, кто ищет качественное обслуживание. Спасибо!"