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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Fikrie Katreva

Fikrie Katreva

January 8, 2025

5  out of  5
rating by Fikrie Katreva
"I recently came here for my Inshurance, and I was impressed with their professionalism and efficiency. Lilly Shopova was my agent and was knowledgeable, responsive, and made the process smooth and straightforward. She offered great advice and helped me maximize my refund. Highly recommended for anyone looking for good Insurance ."
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Chris Dokliev

January 7, 2025

5  out of  5
rating by Chris Dokliev
"I had a wonderful experience obtaining a quote and renewing our vehicle and homeowners insurance with Sasha Ivanov's State Farm Insurance Agency. A special thanks to Lilly Shopova, who was incredibly knowledgeable and presented us with various policy options! The entire process was smooth and enjoyable. Highly recommended!"
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Am 22

December 31, 2024

5  out of  5
rating by Am 22
"Very professional !"
We responded:
"Thank you for your review "
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Daniel B.

December 23, 2024

5  out of  5
rating by Daniel B.
"Very Professional Will save you money Petya was very kind and helpful with us Thank you"
We responded:
"Daniel, Thank you for your kind feedback. We are glad to hear that Petya provided you with professional,kind and helpful service.Saving our customers money while meeting their needs is always our goal.We appreciate your trust!"
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Keep Dreaming

December 20, 2024

5  out of  5
rating by Keep Dreaming
"Happy with my relationship with this office. They Always understand what I need and are so helpful."
We responded:
"Thank you for sharing your experience.We are thrilled to hear that you are happy with our office and that we’ve been able to meet your needs. Your satisfaction is our top priority and we are always here to help whenever you need us. "
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Asya Strahilova

December 20, 2024

5  out of  5
rating by Asya Strahilova
"Very professional and fast service! Thank you!"
We responded:
"Mrs. Strahilova, Thank you so much for the 5star review. Happy Holidays from our family to yours."
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Dan Varga

December 18, 2024

5  out of  5
rating by Dan Varga
"Very nice experience!! You all are the best, thank you very much!"
We responded:
"Thank you Dan Varga"
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Atanas Dionisiev

December 17, 2024

5  out of  5
rating by Atanas Dionisiev
"Nice and friendly and always there! Thank you"
We responded:
"Mr.Dionisiev, we are so happy to hear about your great experience with our team. Being there for our customers is what we are all about, and we truly appreciate your trust and support.Happy Holidays to you and your loved ones."
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hristinka cholakova

December 15, 2024

5  out of  5
rating by hristinka cholakova
"Thank you Lilly Shopova for your fast response & help! I am so greatful for you!"
We responded:
"Hristinka, we appreciate your kind words and support"
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Pns Usa

December 14, 2024

5  out of  5
rating by Pns Usa
"Friendly, serious and responsible team to work with. Thank you"
We responded:
"Dear PNS, thank you for your 5 star review "
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Michelle H

December 14, 2024

1  out of  5
rating by Michelle H
"Web page has no exit . Poor design and I am not interested"
We responded:
"Michelle, thank you for your feedback. We’re sorry to hear about your experience with our website.Your input is valuable to us. If there is anything specific we can assist you with please don’t hesitate to reach out directly. We’d be happy to help."
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Galya Rangelova

December 14, 2024

5  out of  5
rating by Galya Rangelova
"Iva is a wonderful agent who is very easy to work with! Thank you!"
We responded:
"Mrs. Rangelova, Thank you so much for your kind words.We’re delighted to know that Iva made your experience easy and enjoyable. She is truly a valuable part of our team and we are grateful for your trust in us."
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Ivaylo Drobatchki

December 12, 2024

5  out of  5
rating by Ivaylo Drobatchki
"Excellent service,nice communication,best prices .Lilly and Petya were the customer representatives I spoke to.Totally recommend A++"
We responded:
"Ivaylo, Thank you for the 5 star review. We are glad to hear that Petya and Lilly provided you with the excellent service.We are here to help. "
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Milena Radoilova

December 11, 2024

5  out of  5
rating by Milena Radoilova
"At State Farm, everyone is an amazing professional. The service is always at a high level, fast and quality. The best office!"
We responded:
"Milena, thank you for the kind words."
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Diana Kostova

December 8, 2024

5  out of  5
rating by Diana Kostova
"Lilly Shopova, thank you for your professional opinion and for the help with my insurance."
We responded:
"Mrs.Kostova, Thank you so much for your kind feedback! We're delighted to hear that you found the process quick and easy and that you are pleased with the insurance policy we created for you. Iva is committed to providing efficient and effective service, and your acknowledgment is greatly appreciated. If there's anything more we can do to assist you or if you have any questions, please feel free to reach out. Your satisfaction is our top priority."
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Nikolay Shopov

December 5, 2024

5  out of  5
rating by Nikolay Shopov
"I recently had the pleasure of working with Lilly for my auto and home insurance needs, and I cannot recommend her highly enough! She took the time to thoroughly explain my options and helped me understand the coverage I was getting, ensuring I felt confident in my choices. What truly stood out was her commitment to finding the best rates without compromising on coverage. I was pleasantly surprised by the competitive pricing they offered, which made the decision to switch my insurance seamless. Throughout the process, Lilly was always available to answer any questions I had, making me feel valued as a customer. If you're in the market for auto and home insurance, I highly recommend reaching out to Lilly at Sasha Ivanov’s State Farm office in Palatine. Their expertise and customer-centric approach will ensure you get the best service and value for your insurance needs!"
We responded:
"Dear Nikolay, Thank you so much for sharing your amazing experience! We’re delighted to hear that Lilly took the time to explain your options and ensured you felt confident with your choices. Providing competitive rates without compromising coverage is one of our top priorities, and we’re so glad to have made your switch seamless. Lilly’s dedication to being available and attentive reflects our commitment to exceptional customer service. Your recommendation means the world to us, and we’re thrilled to have you as part of our State Farm family!"
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Mike MiTev

December 4, 2024

5  out of  5
rating by Mike MiTev
"Amazing. So helpful and very informative with everything. Super fast and easy to set everything up. Thanks!"
We responded:
"Mr. Mitev, Huge thank you for the review!"
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Eric Sun

December 3, 2024

5  out of  5
rating by Eric Sun
"miriam was very helpful!"
We responded:
"Thank you Eric We appreciate your 5 star review "
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Delcho Shentov

November 27, 2024

5  out of  5
rating by Delcho Shentov
"Най добрата компания. .Много добро отношение и бързо обслужване. Препоръчвам на всеки да прави застраховката тук."
We responded:
"Г-н Щентов, Благодарим Ви за прекрасните думи! Радваме се, че сте доволни от нашето обслужване и отношение. За нас е удоволствие да Ви помагаме с Вашите застраховки. Благодарим Ви за препоръката и доверието! Винаги сме тук, за да Ви съдействаме."
Profile photo of Amelia Zrantcheva

Amelia Zrantcheva

November 21, 2024

5  out of  5
rating by Amelia Zrantcheva
"This is my first experience with Sasha Ivanov and her team. I have been with another auto and home insurance company for 23 years. I am glad I changed and now I chose an agent that is giving not only a great costumer service but also the best rate. Petya Spasov provided me with a very detailed quote and options to fit our specific needs. Sasha and Petya were very courteous, friendly and answered my questions. I am very pleased with their services. Thank you for taking great care of us on our insurance."
We responded:
"Dear Amelia, Thank you so much for sharing your experience! We’re honored that you chose to switch to our agency after 23 years with another company. It’s wonderful to hear that Petya Spasov provided you with detailed quotes and options tailored to your needs and that both Petya and I were able to answer your questions with care and professionalism. Providing excellent service and competitive rates is what we strive for. We’re thrilled to have you as part of our State Farm family and look forward to continuing to take great care of you and your insurance needs!"
Profile photo of Stoilka Petleshkova

Stoilka Petleshkova

November 19, 2024

5  out of  5
rating by Stoilka Petleshkova
"Sasha Ivanov, Iva and the entire team are absolutely fantastic! They made the process of setting up my auto and homeowner insurance so easy and stress-free. What sets them apart is their personal approach—they really take the time to understand your unique needs and find the best policy options for you. I was impressed by how professional, kind, and efficient everyone was. Plus, offering support in English and Bulgarian is such a thoughtful touch. I’m so grateful for their help during a challenging time and can’t recommend Sasha’s team enough. Thank you for everything!"
We responded:
"Dear Stoilka, Thank you for your wonderful feedback! We’re so happy to hear that Iva and our entire team were able to make setting up your auto and homeowner insurance a smooth and stress-free experience. Providing personalized service and taking the time to understand our customers’ unique needs is always our priority. We’re also glad you appreciated our multilingual support in English and Bulgarian. Your recommendation means the world to us, and we’re here for you whenever you need us. Thank you for trusting us. Sasha Ivanov and team"
Profile photo of Boyan Marinov

Boyan Marinov

November 15, 2024

5  out of  5
rating by Boyan Marinov
"great service and the best rates. Highly recommend, Lilly did an exceptional service and provide valuable info. Home and cars are protected. Thanks"
We responded:
"Mr.Marinov, Thank you for your kind words! We’re so glad to hear that Lilly provided exceptional service and valuable information to help protect your home and cars. Your recommendation means a lot to us, and we’re thrilled to have earned your trust. We’re always here to assist you!"
Profile photo of Gergana Todorova

Gergana Todorova

November 14, 2024

5  out of  5
rating by Gergana Todorova
"Sasha Ivanov's office has the best agents that are always eager to help me every time I call he office. I switched to this office since it first opened and I can't say enough good things for all the services I received from every member of their staff, every time I called. Yesterday I had the chance to go in person and had the pleasure being helped by Lilly. She was extremely polite, knowledgeable and didn't let me go until all of of my questions and concerns were answered and taken care of. Highly recommend Sasha Ivanov's office to everyone who is looking to insure their cars, home, businesses, life and much more. I am extremely happy with my choice to be their client."
We responded:
"Dear Gergana, Thank you so much for your thoughtful review and for being such a loyal client since we first opened! We’re delighted to hear that our team has consistently provided you with the support you need, and it’s wonderful to know that Lilly was able to assist you in person with such care and dedication. We strive to ensure all questions and concerns are thoroughly addressed, and it’s fantastic to know you feel well taken care of. Your recommendation means a lot to us, and we’re grateful to have you as part of our State Farm family!"
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Elmi Kochakov

November 11, 2024

5  out of  5
rating by Elmi Kochakov
"Great people, great service, they are very professionalI. We have been with them for over 6 years. I highly recommend Petia for her unwavering commitment to client satisfaction and her exemplary service over the years. Thank you Petia!"
We responded:
"Mr. Kochakov, Thank you for your wonderful review and for being with us for over six years! We’re thrilled to hear that Petya’s dedication to client satisfaction has made such a positive impact on your experience. Her commitment to excellent service truly shines, and we’re grateful to have her on our team. Thank you for your trust and recommendation—it means so much to us!"
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Dimitre

November 7, 2024

5  out of  5
rating by Dimitre
"Great rates and even better service. Always on and reliable. Thank you!"
We responded:
"Dimitre, thank you so much for the 5 star review. It means a lot to our team."