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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Constantino Bravo

Constantino Bravo

September 2, 2026

5  out of  5
rating by Constantino Bravo
"Es muy buena persona, Roxanna se lo recomiendo es es muy paciente, le explicas con calma y tiene mucha paciencia y es muy buena persona se lo recomienda al 100%"
We responded:
"Muchas Gracias Constantino, nos da gusto escuchar que recomiendas nuestra oficina! Sasha Ivanov State Farm office, Palatine, Illinois."
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Jose Serrano

September 2, 2026

5  out of  5
rating by Jose Serrano
"Muy bueno el servicio si recomendable"
We responded:
"Jose, thank you for the fantastic review! We’re always here to support you with your insurance needs in Palatine. 
Sasha Ivanov State Farm Insurance, Palatne,IL"
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Min Lee

September 1, 2026

5  out of  5
rating by Min Lee
"I had a wonderful experience working with Kristin Kim! Since she speaks Korean, communication was completely seamless. She was friendly and respected my time, handling everything promptly with zero delays.

I initially assumed State Farm would be pricey, but to my surprise, the quote was significantly cheaper than my previous policy with Progressive, so I switched right away. For auto insurance, my main priority was finding an affordable rate rather than adding unnecessary optional coverages, and Kristin met that need perfectly.

Also, unlike other companies where you get stuck in automated AI phone loops, a real person actually answers the phone right away here, which saves so much stress. If you prefer communicating in Korean, I highly recommend reaching out to Kristin Kim!"
We responded:
"We’re so happy to hear you had a great experience with Kristin - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. 
Sasha Ivanov State Farm Insurance,Palatine,IL"
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Darina Antonova

August 31, 2026

5  out of  5
rating by Darina Antonova
"I use Sasha Ivanov State Farm Agency for absolutely all of our insurance needs form auto to home to life. Sasha and her team are amazing , responsive, professional and State Farm coverage is always great!"
We responded:
"Darina, thank you so much for your wonderful review! It truly means a lot to us that you trust Sasha Ivanov State Farm Agency with all of your insurance needs, from auto and home to life insurance. We’re always happy to help and are grateful to have you as part of our State Farm family. Thank you again for your trust and kind words! ❤️ Sasha Ivanov State Farm agency, Palatine, Illinois "
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Manuel Favela

August 28, 2026

5  out of  5
rating by Manuel Favela
"Great service, Big thank you to Roxanna Espinoza for helping me with Auto and Life insurance . She’s very informative and was extremely helpful
Highly recommend"
We responded:
"Manuel, thank you so much for your kind review! We’re so happy to hear that you had a great experience and that Roxanna was able to help you with both your Auto and Life insurance. We’ll definitely share your kind words with her — she’ll be thrilled to hear them! We truly appreciate your trust and recommendation. It was a pleasure helping you at Sasha Ivanov State Farm Agency, Palatine, Illinois "
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Stefka Zahariev

August 26, 2026

5  out of  5
rating by Stefka Zahariev
"I couldn’t be happier with my experience with Sasha Ivanov State Farm as my agent. Her team is truly exceptional! I love working with Petia. From the very beginning, they have been professional, knowledgeable, responsive, and genuinely caring. They always take the time to answer my questions, explain my options clearly, and make sure I feel confident about my coverage."
We responded:
"Dear Stefka, Thank you so much for the kind words! ❤️ It truly means a lot to Sasha, Petia, and the whole team. We’re so happy to hear that you’ve had such a positive experience and feel confident in your coverage. Taking care of our customers and being there when they need us is what we’re all about. We truly appreciate your trust and support! Welcome to the State Farm family! Sasha Ivanov State Farm office, Palatine, Illinois "
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Yoshiyuki Nomura

August 21, 2026

5  out of  5
rating by Yoshiyuki Nomura
"Kristin was very helpful. Highly recommended"
We responded:
"Thank you Yoshiyuki for your kind feed back and recommendations! Welcome to the Sasha Ivanov office, Palatine, Illinois."
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Joice Kim

August 21, 2026

5  out of  5
rating by Joice Kim
"I had a great experience working with Kristin Kim! She was very warm, professional, attentive, and committed to finding the best policy that fit my needs. She answered all my questions with such ease and expertise, and I felt like I was in good hands the entire time. I strongly recommend her and have enjoyed my experience with State Farm."
We responded:
"Thank you so much Joice! We are so happy to hear about your wonderful experience with Kristin. We appreciate your trust and recommendation.
Sasha Ivanov State Farm Insurance Agency, Palatine,IL
"
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olegua21

August 19, 2026

5  out of  5
rating by olegua21
"Very happy with service of State Farm Insurance company auto/home."
We responded:
"Thank you for your 5-star review! We’re happy to know you’re pleased with your State Farm auto and home insurance. We truly appreciate your business and trust in our team! "
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Stoyan Vushovski

August 19, 2026

5  out of  5
rating by Stoyan Vushovski
"Absolutely excellent experience! The service was professional, friendly, and incredibly helpful from start to finish. Everything was explained clearly, and the whole process was smooth and stress-free. Highly recommend this insurance company!"
We responded:
"Stoyan, thank you so much for taking the time to share your experience! We’re truly happy to hear that you felt well taken care of and that everything was explained clearly. Making the insurance process simple and stress-free is exactly what we strive for. We really appreciate your trust and recommendation! Sasha Ivanov State Farm Agency, Palatine, Illinois."
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6 7

August 17, 2026

5  out of  5
rating by 6 7
"Thank you for your service"
We responded:
"We are always here for you ! Sasha Ivanov State Farm Agency, Palatine, Illinois "
Profile photo of Алена Бусел

Алена Бусел

August 17, 2026

5  out of  5
rating by Алена Бусел
"I had a great experience with this insurance company! They offer very good rates and excellent customer service. A special thank you to Tetyana — she was very friendly, professional, and helpful. She explained everything clearly, answered all my questions, and helped me choose the best insurance option for my needs. The whole process was quick and easy. I highly recommend them!"
We responded:
"Alena, thank you so much for your wonderful and thoughtful review! We’re so happy to hear that you were pleased with our rates and customer service. We’ll definitely share your kind words with the team — they will be very happy to hear them! We always strive to make the insurance process simple, clear, and stress-free for our customers. Thank you for your trust and recommendation! ❤️ Sasha Ivanov State Farm Agency, Palatine, Illinois "
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Koytcho Koytchev

August 13, 2026

5  out of  5
rating by Koytcho Koytchev
"I couldn’t be happier with the service I received from Tetiana. She made the entire process of switching both my auto and condo insurance smooth, easy, and stress-free. She was incredibly knowledgeable, patient, and took the time to answer every question I had, making sure I fully understood my coverage and options before making any decisions.

What stood out most was her professionalism, attention to detail, and how responsive she was throughout the entire process. I never felt rushed, and she was always willing to go the extra mile to help.

If you’re looking for an insurance agent who is honest, knowledgeable, and truly cares about her clients, I highly recommend Tetiana. It was an absolute pleasure working with her, and I sincerely appreciate all of her help. Thank you for providing such outstanding service!"
We responded:
"Thank you Koytcho so much for your wonderful review! It was truly a pleasure helping you with your auto and condo insurance. We are so glad we could make the process smooth and stress-free and take the time to make sure you felt confident with your coverage. I really appreciate your trust and kind words. Thank you for choosing to work with Sasha Ivanov office, Palatine, Illinois "
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antoniya peneva

August 11, 2026

5  out of  5
rating by antoniya peneva
"Great customer service , explaining every little detail you might have. The team is only a call away!"
We responded:
"Thank you Antoniya, we highly appreciate your review.
Sasha and team"
Profile photo of Диана Нестерова

Диана Нестерова

August 11, 2026

5  out of  5
rating by Диана Нестерова
"Все очень понравилось! Отличный сервис, быстро и профессионально. Особенно приятно было работать с девушкой из Беларуси — очень вежливая и отзывчивая. Спасибо!"
We responded:
"Диана, большое спасибо за ваш отзыв. Ваше мнение для нас оч важно. Мы всегда рядом. Sasha Ivanov agency, Palatine, Illinois "
Profile photo of Nikola Marinkovic

Nikola Marinkovic

August 11, 2026

5  out of  5
rating by Nikola Marinkovic
"Sasha is an outstanding insurance agent! She is professional, knowledgeable, responsive, and always takes the time to explain everything clearly. She made the entire insurance process simple and stress-free and helped me find the best coverage for my needs. It’s clear that she genuinely cares about her clients and goes above and beyond to help. I highly recommend Sasha Ivanov and her State Farm team to anyone looking for excellent service and a reliable insurance agent!"
We responded:
"Thank you so much for your wonderful review! It truly means a lot to me and my team. I’m so glad I could make the insurance process easier and help you find the right coverage for your needs. We sincerely appreciate your trust and recommendation. It’s always a pleasure to help, and we look forward to being here for you whenever you need us! Sasha Ivanov agency, Palatine, Illinois "
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Enrique Ovalle

August 10, 2026

5  out of  5
rating by Enrique Ovalle
"Roxana has help me a lot with my policies. She is very friendly and explains everything that you need to know of what is best for you. Thank you for having patience and always treating the customers with respect."
We responded:
"Thank you Enrique so much for your kind words and wonderful review! We’re so happy to hear that Roxana was able to help you with your policies and take the time to explain everything clearly. Your trust and appreciation mean a lot to us. We’re always here to help and make sure our customers feel respected, comfortable, and well taken care of! Sasha Ivanov agency, Palatine, Illinois "
Profile photo of Yuli Gerginov

Yuli Gerginov

August 8, 2026

5  out of  5
rating by Yuli Gerginov
"Very knowledgeable and helpful staff. If you want to get things done ask for Lily she will take care of you and make things smooth and easy.. Highly recommended!!"
We responded:
"Yuli, we are happy that Lilly was able to help you with your insurance needs.
Sasha Ivanov and team"
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Nae America

August 7, 2026

5  out of  5
rating by Nae America
"Roxanna was amazing to work with! She explained everything clearly, answered all of my questions, and made getting my life insurance policy quick and stress-free. I highly recommend her if you’re looking for someone knowledgeable, professional, and genuinely caring."
We responded:
"Thank you Nae for your feedback. It is very important for us. We are extremely happy for being able to help you. And appreciate your recommendation. Sasha Ivanov agency, Palatine, Illinois "
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Kira Aliakseyeva

August 5, 2026

5  out of  5
rating by Kira Aliakseyeva
"I’m very happy with the service I received. She is professional, attentive, and made the entire insurance process simple and stress-free. She answered all of my questions, helped me choose the best policy, and was a pleasure to work with. I highly recommend her to anyone looking for a reliable insurance agent!"
We responded:
"Dear Kira! Thank you for the review. It was nice to meet you at the office and find a great coverage for you. If you need anything, you always have us! Welcome to Sasha Ivanov agency, Palatine, Illinois "
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anastasia urbanovich

August 5, 2026

5  out of  5
rating by anastasia urbanovich
"Great insurance agent from Belarus! She was professional, friendly, and made the whole process easy. She explained everything clearly, helped me find the right coverage, and was always quick to answer my questions. I really appreciate her excellent service and would definitely recommend her!"
We responded:
"Thank you Nastya for your wonderful feedback. We are so happy to hear that you had a great experience with us. We truly appreciate your recommendation. Sasha Ivanov agency, Palatine, Illinois "
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Barbara Ukovskay

August 5, 2026

5  out of  5
rating by Barbara Ukovskay
"Working with this insurance agent from Belarus was an excellent experience. She is friendly, professional, and very knowledgeable. She took the time to understand my needs, clearly explained all the available options, and helped me choose the right insurance plan. The entire process was smooth, efficient, and stress-free. She was always responsive, patient, and willing to answer any questions I had. I truly appreciate her dedication and outstanding customer service. I would confidently recommend her to anyone looking for a dependable and caring insurance agent."
We responded:
"Thank you so much, Barbara, for your kind words! We’re delighted that you found our service professional, responsive, and stress-free. It was a pleasure helping you, and we truly appreciate your recommendation!
Sasha Ivanov State Farm Insurance, Palatine, IL"
Profile photo of Sofiya Tishkova

Sofiya Tishkova

August 5, 2026

5  out of  5
rating by Sofiya Tishkova
"Excellent insurance agent from Belarus! She is knowledgeable, trustworthy, and truly dedicated to helping her clients. She took the time to explain every detail, found the insurance plan that best fit my needs, and made the entire process simple and stress-free. Communication was always prompt, and she was happy to answer all of my questions. It’s refreshing to work with someone who is both highly professional and genuinely cares about providing the best service. I highly recommend her!"
We responded:
"Thank you, Sofiya, for your wonderful feedback! We’re so glad you felt supported and that we could find coverage that fit your needs. Your trust and recommendation mean a lot to our entire team!
Sasha Ivanov State Farm Insurance,Palatine,IL"
Profile photo of Janani Balasubramanian

Janani Balasubramanian

August 4, 2026

5  out of  5
rating by Janani Balasubramanian
"Sasha and team are really great with keeping my insurance up to date and answering any questions at any time"
We responded:
"Thank you, Janani! We’re happy to hear that our team has been able to keep your insurance up to date and always be available when you have questions. We truly appreciate your continued trust in us!
Sasha Ivanov State Farm Insurance,Palatine,IL"
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Yaroslav Levko

August 4, 2026

5  out of  5
rating by Yaroslav Levko
"I would like to thank my insurance representative for the outstanding service. They were very professional, patient, and helpful throughout the entire process. They answered all of my questions clearly and made everything easy to understand. I truly appreciate their kindness and support. It was a pleasure working with them, and I highly recommend their service."
We responded:
"Thank you, Yaroslav, for your kind review! We’re delighted that you found our team professional, patient, and helpful. Making insurance easier to understand for our customers is very important to us. We appreciate your recommendation!
Sasha Ivanov State Farm Insurance Agency,Palatine,IL"