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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cathy Kleinschmidt

Cathy Kleinschmidt

June 4, 2026

5  out of  5
rating by Cathy Kleinschmidt
"Lilly Shapova is professional and friendly. She is also as responsive to requests for information as she is to requests for service. You can’t go wrong using their office."
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kiril kiriakov

May 31, 2026

5  out of  5
rating by kiril kiriakov
"Най добрата фирма"
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Vaska Delcheva

May 31, 2026

5  out of  5
rating by Vaska Delcheva
"Great agency!"
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Boyan Marinov

May 31, 2026

5  out of  5
rating by Boyan Marinov
"Great experience, highly recomend it. Very satisfied with the service I had"
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JENIA ALEKSANDROVA

May 31, 2026

5  out of  5
rating by JENIA ALEKSANDROVA
"Aways helpful and aways available. This agency does a fantastic job finding me the right coverage and competive price .Highly recommend them .Thank you all ! Thank you 🙂"
We responded:
"Mrs.Aleksandrova, thank you so much.We truly appreciate your kind words and your trust in our team.Petya and the rest of us are always here to help,and it means a lot to know you had a great experience.We are grateful for your recommendation and looking forward to continuing to serve you."
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dimitar atanasov

May 31, 2026

5  out of  5
rating by dimitar atanasov
"Nice people to work with!"
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Boris Krastev

May 31, 2026

5  out of  5
rating by Boris Krastev
"The best team ever!"
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Fikrie Katreva

May 31, 2026

5  out of  5
rating by Fikrie Katreva
"I recently came here for my Inshurance, and I was impressed with their professionalism and efficiency. Lilly Shopova was my agent and was knowledgeable, responsive, and made the process smooth and straightforward. She offered great advice and helped me maximize my refund. Highly recommended for anyone looking for good Insurance ."
We responded:
"Mrs. Katreva, We appreciate your feedback. We are glad Lilly made the process smooth and efficient with her expertise. We appreciate your trust and recommendation."
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Mike zhilev

May 31, 2026

5  out of  5
rating by Mike zhilev
"Amazing customer service Great people The company covers and is great to handle claims Thank you, Sasha!"
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Nedialko Nedialkov

May 31, 2026

5  out of  5
rating by Nedialko Nedialkov
"This is the best insurance, strongly recommended for everyone"
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Mike Piro

May 30, 2026

5  out of  5
rating by Mike Piro
"This office is so professional, the office manger and agent are the best! Thank you for reviewing my policies."
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Maria Malaga

May 29, 2026

5  out of  5
rating by Maria Malaga
"Sasha, la joven que me atendió, muy amable, y todas las chicas son "wow", muy lindas. Dan una muy buena atención, se las recomiendo mucho. Se habla español, es una satisfacción más. 10/10."
Profile photo of Елизавета Савичева

Елизавета Савичева

May 28, 2026

5  out of  5
rating by Елизавета Савичева
"Хочу поблагодарить Алену из State Farm Она правда очень мне помогла, Алена невероятно добрая, терпеливая и внимательная. Всё спокойно объяснила, всегда была на связи и поддерживала. Очень редко встречаются люди, которые настолько искренне заботятся о людях, которых буквально впервые встретили. Спасибо огромное за помощь и поддержку🤍"
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Miroslav Nikolov

May 26, 2026

5  out of  5
rating by Miroslav Nikolov
"I’m very satisfied off the service"
We responded:
"Thank you Miroslav"
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Michael Goldman

May 21, 2026

5  out of  5
rating by Michael Goldman
"Just helped me with home claim! I am recommending this agency! 4 years later I can tell absolutely the same : Very polite and nice team. Friendly and helpful. Their office is very clean and professional. They speak multiple langluage. Lilly is very nice helpful. I highly recommend Sasha Ivanov State Farm agency."
We responded:
"Mr. Goldman, we thank you very much for the review and for the long term relationship with our agency and State Farm."
Profile photo of Lina Angelova

Lina Angelova

May 20, 2026

5  out of  5
rating by Lina Angelova
"I had an excellent experience with Sasha Ivanov State Farm Insurance Agency! The entire team is knowledgeable, professional, and genuinely friendly. They took the time to answer all my questions and helped me find the best coverage at very competitive rates. A special thank you to Petya for making the whole process simple, stress-free, and easy to understand. Her attention to detail and willingness to explain every option really stood out. What makes this office truly unique is its diverse and welcoming team. They speak multiple languages, including English, Korean, Bulgarian, Ukrainian, and Russian, which creates a comfortable experience for clients. It’s clear that they truly care about their customers and are always ready to provide support, guidance, and reassurance when it matters most. I highly recommend Sasha Ivanov State Farm to anyone looking for exceptional customer service, trustworthy advice, and a team that genuinely goes the extra mile!"
We responded:
"Lina, thank you so much for your amazing review and kind words about Petya and our team. We are grateful for your trust and do happy we could make the process simple and easy for you. Thank you for recognizing our multilingual team and the care we put into helping every customer. Sasha Ivanov State Farm Insurance Agency, Palatine,IL"
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Brigetta Sentman

May 15, 2026

5  out of  5
rating by Brigetta Sentman
"I had a wonderful experience with my agent. She was fantastic!!!!"
We responded:
"Mrs.Sentman , thank you for the 5star review! Sasha Ivanov State Farm Insurance Agency,Palatine,IL"
Profile photo of Teodora Ivanova

Teodora Ivanova

May 13, 2026

5  out of  5
rating by Teodora Ivanova
"Excellent insurance agent, professional and helpful .Highly recommended!"
We responded:
"Mrs.Ivanova, thank you that you chose us for your good neighbor. Sasha Ivanov Insurance agency,Palatine,IL "
Profile photo of Joseph Gatto

Joseph Gatto

May 13, 2026

5  out of  5
rating by Joseph Gatto
"Walking into this office is like walking into paradise. If you're looking to insure anything, and you want the best experience of your life, please go see the ladies at Sasha Ivanov State Farm. They are very easy to work with, and will leave you smiling and confident that your needs are well taken care of."
We responded:
"Joseph, thank you for the amazing review.We are so happy you had great experience with our office and felt confident and well taken care of with your insurance needs. Sasha Ivanov State Farm Insurance Agency,Palatine,IL"
Profile photo of Pavel Piatselchyts

Pavel Piatselchyts

May 12, 2026

5  out of  5
rating by Pavel Piatselchyts
"Excellent insurance agent from Belarus! Very professional, honest, and attentive to clients. She explained everything clearly, helped me choose the best insurance option, and handled all the paperwork quickly and smoothly. Always responsive and ready to answer any questions. It’s a pleasure working with someone who truly knows their job and genuinely cares about clients. Highly recommended!"
We responded:
"Pavel, thank you for the amazing review and for trusting our agency with your insurance needs.We appreciate your kind words about the professional services,attention to details and smooth insurance process.It was a pleasure helping you. Sasha Ivanov insurance agency team"
Profile photo of Ірина Нєвєрова

Ірина Нєвєрова

April 30, 2026

5  out of  5
rating by Ірина Нєвєрова
"Оличное обслуживание быстро профессионально, остались хорошие впечатления. Очень довольна сервисом."
We responded:
"Ирина, спасибо за добрые слова! Irina, thank you for your kind words! We are so happy that you were satisfied with our fast and professional service.We will always be here to help with your auto, home and life insurance needs. Sasha and team"
Profile photo of Kaloyan Kolev

Kaloyan Kolev

April 29, 2026

5  out of  5
rating by Kaloyan Kolev
"Petya has always provided outstanding service with professionalism and care. I am very grateful to Sasha for her dedication and support throughout all these years. Highly recommended!"
We responded:
"Mr. Kolev, thank you for the 5 star review and trust in our agency. We are here for you. Sasha and team"
Profile photo of Peter Schwartz

Peter Schwartz

April 28, 2026

5  out of  5
rating by Peter Schwartz
"Petya Spassov, Account Manager at Sasha Ivanov Insurance Agency, is excellent at her job. She is a pleasure to work with - competent, professional and knowledgeable. She provided me a very thorough understanding of business insurance, of which I knew very little. She got me comfortable with the entire process and helped me navigate my way through - and she did so with an enjoyable sense of humor and a very nice demeanor. Everyone I have worked with at this agency has been very helpful. They are all friendly and competent and eager to solve your problems. I highly recommend Petya Spassov and Sasha Ivanov Insurance Agency."
We responded:
"Peter, thank you for your thoughtful review. We are so happy Petya was able to make the business insurance process clear and enjoyable for you. We truly appreciate your trust in our team. Sasha Ivanov Insurance,Palatine,IL"
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Silvi Velikov

April 25, 2026

5  out of  5
rating by Silvi Velikov
"I want to thank you for the convenient, efficient work with your team. I highly recommend you to my friends. excellent service for most reasonable price!!!"
We responded:
"Thank you Silvi We appreciate your support and review Sasha Ivanov Insurance Agency,Palatine,IL"
Profile photo of Rebekah Lim

Rebekah Lim

April 24, 2026

5  out of  5
rating by Rebekah Lim
"I had an excellent experience with Sasha’s State Farm office , thanks to Kristin. She was knowledgeable (over 20 years of experience), highly responsive, and genuinely took the time to understand my needs. Kristin made the entire process smooth and stress-free. It’s rare to find someone who combines professionalism with such a personal touch. I felt confident I was getting the right coverage at an excellent price. Highly recommend working with her if you want outstanding service! In general, this branch seems highly competent and very customer service oriented."
We responded:
"Rebekah, thank you very much for the excellent google review and trust. We are happy that Kristin was able to answer all your insurance needs. Sasha Ivanov Insurance agency,Palatine,IL"