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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Наталия Калайджиева

Наталия Калайджиева

August 20, 2025

5  out of  5
rating by Наталия Калайджиева
"Great service, very polite and professional work. Thorough explanation of all my questions. Quick review of all my concerns and answers of all of them. I was very happy with the conversation. Will recommend to anybody who is reluctant and does not know with which of all the companies to go with. Sasha and Lili / her assistant/ are the best there. Do not hesitate. Go for them!"
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The Sunshine Girl

August 18, 2025

5  out of  5
rating by The Sunshine Girl
"I can’t say enough wonderful things about my experience with Lilly Shopova at State Farm and Sasha Ivanov. From the very first interaction, Lilly has been nothing but polite, friendly, and incredibly helpful. She takes the time to explain everything clearly, answers all of my questions with patience, and always makes sure I feel confident in my decisions. What really stands out is how caring and genuine she is. Lilly doesn’t just treat you like another customer—she truly looks out for your best interest and goes above and beyond to find the right coverage. Her professionalism combined with her warm personality makes the whole process stress-free and even enjoyable. I feel very grateful to have Lilly as my agent, and I would highly recommend her to anyone looking for someone who is not only knowledgeable but also truly cares about her clients."
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Pns Usa

August 16, 2025

5  out of  5
rating by Pns Usa
"Friendly, serious and responsible team to work with. Thank you"
We responded:
"Dear PNS, thank you for your 5 star review "
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Filip Bonchev

August 15, 2025

5  out of  5
rating by Filip Bonchev
"Много съм доволен от обслужването. Препоръчвам горещо на всеки да посети офиса ако иска обслужване на ниво."
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yugo grill

August 15, 2025

5  out of  5
rating by yugo grill
"Lilly and Iva helped me a lot with my auto insurance. I really appreciate it and recommend them if someone needs good service and good insurance."
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Monica Isler

August 14, 2025

5  out of  5
rating by Monica Isler
"Lilly has helped me dramatically, and I appreciate that she explained everything clearly to me. She was very patient and kind . All ladies in the office are very kind and helpful ."
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Vasil Gruev

August 12, 2025

5  out of  5
rating by Vasil Gruev
"Очарован съм от професионализма и човешкото отношение на агента който ме обслужи. Аз съм възрастен пенсионер, който не е на ти с новите технологии (онлайн) но служителката беше много добронамерена,вежлива и търпелива и ми помогна във всичко което беше необходимо. Определено ще Ви препоръчвам на приятели и познати! Благодаря Ви!"
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Kalina Todorova

August 12, 2025

5  out of  5
rating by Kalina Todorova
"I cannot say enough good things about my experience with the State Farm Insurance office, especially Lili, who handled my insurance, and Sasha, the owner. Both of them went above and beyond – truly doing the impossible – to meet my criteria and fit my budget. By bundling my insurance policies, they secured a huge discount for me. Compared to what I was paying before, I am now saving a significant amount of money. The way they handled everything was nothing short of impressive – professional, highly knowledgeable, and always understanding of my needs as a client. Their kindness and politeness stood out from the very beginning. With very little effort on my part, they took care of absolutely everything – from dealing with my escrow account to managing all the necessary paperwork. If I had known such a dedicated and efficient team existed, I would have switched my insurance to them long ago. I highly recommend these two amazing women to anyone debating whether they are in good insurance hands – with Lili and Sasha, you absolutely are!"
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todor15

August 7, 2025

5  out of  5
rating by todor15
"Great, friendly, and communicative! They make the dreaded insurance process feel like a breeze and I would highly recommend their services if you are in the market for any type of insurance. 10/10"
We responded:
"Todor, thank you so much for the amazing feedback. We are thrilled to know that we could make the insurance process feel easy and stress free. Your recommendation means the world to us-10/10 customers like you make our day! Sasha Ivanov State Farm Insurance, Palatine, IL"
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Delcho Shentov

August 7, 2025

5  out of  5
rating by Delcho Shentov
"Най добрата компания. .Много добро отношение и бързо обслужване. Препоръчвам на всеки да прави застраховката тук. Супер перфектно обслужване, много добро отношение, искам да благодаря на моят агент Лили Шопова за перфектното отношение и професионализъм."
We responded:
"Г-н Щентов, Благодарим Ви за прекрасните думи! Радваме се, че сте доволни от нашето обслужване и отношение. За нас е удоволствие да Ви помагаме с Вашите застраховки. Благодарим Ви за препоръката и доверието! Винаги сме тук, за да Ви съдействаме."
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Kosta Stoyanov

August 5, 2025

5  out of  5
rating by Kosta Stoyanov
"I'm so happy to work with State Farm Insurance . Very impressed with the team at Sasha Ivanov State Farm. They are knowledgeable, professional, and have a great attitude"
We responded:
"Mr. Stoyanov, thank you for your support and feedback. We are happy that we were able to help you with all your insurance needs. Please know that you can contact us whenever you need support. Sasha Ivanov State Farm Insurance, Palatine, IL"
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Natallia Bohdan

August 1, 2025

5  out of  5
rating by Natallia Bohdan
"I’ve had a great experience with State Farm! The team is incredibly helpful, responsive, and made everything from getting a quote to managing my policy super easy. I feel confident knowing I’m well covered, and their customer service has always been professional and friendly. Highly recommend!"
We responded:
"Natallia, thank you for the 5 star review. We appreciate your feedback and trust. Sasha Ivanov State Farm Insurance Agency, Palatine, IL"
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Sanghwa Park

July 18, 2025

5  out of  5
rating by Sanghwa Park
"It was great service with low price and high coverage. I am satisfied with Korean language service also."
We responded:
"Dear Sanghwa,Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office and that Kristin was able to help you in Korean. If you ever have any questions or need assistance, we’re here to help!"
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호호하하

July 16, 2025

5  out of  5
rating by 호호하하
"Kristin is very kind and nice"
We responded:
"Thank you for your 5star review Sasha Ivanov Insurance Agency, Palatine,IL"
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Юлія Гриневич

July 8, 2025

5  out of  5
rating by Юлія Гриневич
"Огромный плюс - наличие сотрудников которые говорят на украинском и на русском языках. Условия страховки приятно удивили. Я периодически забывала дозаполнить документы, заказать допустройсва в автомобиль, но сотрудник State farm периодически мне звонила, напоминала об этом и каждый раз предлагала свою помощь. Однозначно рекомендую их к сотрудничеству."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tae Yoo

July 3, 2025

5  out of  5
rating by Tae Yoo
"Great Service & Great Quotation. After being with AllState for 30 years, I recently switched both my home and auto insurance because I was offered a much better premium. The whole process was incredibly smooth and handled with great ease. Two Thumbs UP !!"
We responded:
"Dear Tae, thank you so much for the kind words and for trusting us after 30 years with Allstate. We are honored you made the switch and thrilled we could offer better coverage at a better value. We’re glad the process felt smooth and easy that is exactly what we strive for. Two thumbs up right back at you 👍🏼👍🏼👍🏼 Sasha Ivanov State Farm Insurance, Palatine, IL"
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Spaska Kindekova

July 2, 2025

5  out of  5
rating by Spaska Kindekova
"My experience with this company is very good so far. I'm happy with their services and I highly recommend them to anyone looking for excellent insurance services. Thank you!"
We responded:
"Dear Spaska, thank you for the 5 star review. Your complete satisfaction is our main priority. Sasha Ivanov State Farm Insurance Agency, Palatine,IL"
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Ouida Avery

June 26, 2025

5  out of  5
rating by Ouida Avery
"This agency is the BEST!! So easy to communicate with and so helpful making sure you are covered with all of your needs! Mary is amazing!! She just handles everything with ease and is so professional! Sasha is just amazing as well! They are a diverse group and so responsive! Highly recommend!!"
We responded:
"Mrs.Avery, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Sasha Ivanov State Farm Insurance,PalatIne,IL"
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Albena Chukurov

June 26, 2025

5  out of  5
rating by Albena Chukurov
"I had a great experience working with the agents at this office. They were professional, knowledgeable, and always available to answer my questions. The entire process was smooth, clear, and stress-free. I truly felt that the agents cared about finding the best options for me. I highly recommend this agency to anyone looking for reliable and honest insurance support. Thank you for the excellent service!"
We responded:
"Mrs. Chukurov, thank you so much for your kind words.We’re very happy to know that your experience with our team was smooth,clear and stress free.Providing honest guidance and being readily available for our customers is what we are all about. Sasha Ivanov State Farm Insurance,Palatine,IL"
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Nikolay N

June 23, 2025

5  out of  5
rating by Nikolay N
"Страхотни професионалисти ! От екипът получих най-ниска цена за застраховките за колата и къщата ми. Не се колебайте, а ги потърсете и ще останете доволни. Great customer service. Best coverage and low priemum price for my auto and home insurance. Don't hesitate to do business with them !"
We responded:
"Nikolay, We appreciate your review! We are delighted to know you had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!Sasha Ivanov State Farm Insurance,Palatine,IL Николай, благодарим жи за гласужаното доверие и добрите думи. Радваме се че ви помогнахме за застраховка на вашата кола и къща и сме насреща ако имате въпроси. Саша Иванов и team"
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Mayra Munoz

June 23, 2025

5  out of  5
rating by Mayra Munoz
"Excellent service and great people work here. Xiomara is my agent and she is always there for me when I need help for my insurance needs.She takes care of my cars and home insurance. Anyone who needs good insurance contact Xiomara."
We responded:
"Dear Mayra,Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs.Sasha Ivanov State Farm Insurance,Palatine,IL"
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Justin Future

June 19, 2025

5  out of  5
rating by Justin Future
"Im using this Agent Sasha Ivanov long time ago. The best price. And I like agent Lilly Shopov."
We responded:
"Justin, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Iryna K

June 18, 2025

5  out of  5
rating by Iryna K
"Обратились к Алене Нестеровой по рекомендации — и не пожалели ни на секунду. Всё оформила очень быстро: и дом, и машины, и страхование жизни. Чувствуется, что человек действительно заботится о клиентах — внимательная, доброжелательная и всегда на связи. Отдельный плюс — Алена свободно говорит по-русски, и для нас, как русскоговорящих, это оказалось очень удобным вариантом. Общение прошло легко и без недопонимания. Спасибо за профессионализм и тёплый подход!"
We responded:
"Ирина, большое спасибо за такой теплый и подробный отзыв! Спасибо за доверие и возможность помочь вам с оформлением таких страховок как life, renters and car insurance. Рада, что вы почувствовали заботу и внимание. Всегда рада быть на связи и помочь в будущем ! "
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VLADIMIR Ilivanov

June 17, 2025

5  out of  5
rating by VLADIMIR Ilivanov
"I'm two years with State Farm and Sasha Ivanov and her Agents like Lily, Petia ... Only what I can say is Thanks for good service!"
We responded:
"Mr.Ilivanov, We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Karis Choi

June 17, 2025

5  out of  5
rating by Karis Choi
"보통 보험을 가입할때와 하고나서 서비스가 다를 수 있는데, Kristin 은 충분한 지식으로 보험 조항에 대해서 잘 설명해 줄 뿐만 아니라, 가입후에도 한결같은 서비스를 제공한다. 나는 그녀가최고의 한인 보험맨이라고 생각한다. Kristin is very knowledgeable and explains the terms and conditions of the policy and provides consistent service even after the policy has been purchased. I think she is the best Korean American insurance agent."
We responded:
"리뷰를 남겨 주셔서 진심으로 감사드립니다크리스틴을 비롯한 우리 에이전시 모든 프로듀서들은 항상 최선을 다해 손님의 보험을 관리하고 손님의 필요를 위해 최선을 다하고 있습니다 최고 보험사의 최고의 상품으로 손님들의 보험 필요와 서비스에 더욱더 만전을 기하겠습니다 다시 한번 저희와 함께 해 주심에 감사 드립니다"